How to take advantage of data to meet customer expectations?

puspo1234

Creating experiences that can be compared to today's best brands means doing what they do: seizing opportunities to innovate in the use of tools to exceed customer service expectations. The tools you use should be easy to implement and flexible enough. Zendesk for Customer Service offers a comprehensive customer support solution through software that is simple and capable of growing with your business. With an integrated help center and community forum , customers can resolve issues at their own pace, while reducing agent resolution time and the number of requests each must handle. The tool also allows you to: Unify customer queries, doubts and problems in a single place; Provide support on your customers' favorite channels; Increase agent productivity and customer autonomy with self-service.

Personalize messages on a large scale with the help of artificial intelligence; Analyze trends and predict needs with intelligent reports; Monitor the performance of the care team individually or collectively. Don't miss the opportunity to grow! Start today Phone Number List with a free trial and discover how Zendesk will make your life and the lives of your clients easier! We come to 2023 and it would even be redundant to remember how challenging the last few years have been. Many factors affected people in various aspects of their lives: health, career, family life, pocketbook, etc. Preserving well-being and quality of life has become mandatory, and this has not gone unnoticed in the relationship between customers and brands. The 2023 edition of the global CX Trends report showed that Latin Americans need their sentiments to be taken into account by brands.



According to the survey, 77% of consumers are more likely to buy from a company that cares about their emotional state, well above the world average of 67%. But how to do it? How to turn such subjective and personal aspects, such as well-being and emotional state, into something that can be captured, analyzed and returned to the client as experience and satisfaction? The answer, once again, is the correct use of technology. Artificial Intelligence, for example, is capable of automatically adding valuable information to queries, such as customer intention and sentiment. When a client contacts you, it is possible to use Artificial Intelligence to assess their emotional state from the way it manifests itself, whether it is using a more direct form of writing, or even confusing and disconnected.